The presence of the customer and tech support that a cloud website hosting company offers can tell you a lot for the services they supply as well. In the event that you are allowed to use only email messages or tickets, you have most probably discovered a reseller and not the actual web hosting provider. When this is the case, you'll have to wait for a few days so as to have an issue resolved since your reseller may not be checking their communication regularly or they may have to get hold of the actual web hosting company for extra assistance. When the provider can provide various options for communication with quick response time available at any moment, they are almost certainly the top provider, not just a reseller. Which means that you will receive prompt assistance and quality support as they'll have instant access to the servers where your account is. No matter what the trouble - sales or technical, it's generally much better to have the option to get in touch with your website hosting company right away through your favourite method of communication.

24/7 Customer Support in Cloud Website Hosting

We acknowledge the significance of getting assistance without delay, so our cloud website hosting services feature 24/7 technical support along with various ways of contact. If you do not have an account yet, you can easily phone us or come on our live chat and speak with a live representative, so as to inquire about our services or check if our servers meet the system requirements for your websites. Thus, you won't end up getting a service that you can't use effectively. If you already have an account with us, you can also open a support ticket from your Hepsia hosting Control Panel if the issue is entirely technical or it requires additional investigation. In contrast to the majority of providers out there, we respond to all tickets within an hour, so you will not have to wait for a whole day. Our support services can be accessed day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

We know how essential it is to receive well-timed assistance, especially when your web site is not working effectively for whatever reason. All of our semi-dedicated hosting services come with 24/7 customer and technical support, thus if something happens, you're able to use a number of ways to contact us - telephone line with multiple local numbers around the world, live chat, emails and support tickets. The first two methods are for pre-sales, billing and basic matters, so in case you don't have an account yet, for example, you'll be able to receive more details regarding our solutions, or we will help you with less complicated technical problems. The other two options are for strictly tech problems or everything that's more time-consuming since it is quicker to follow the correspondence between you and our tech support crew. The guaranteed maximum response time for them is just 1 hour, the typical one - 15-20 min, so you won't need to wait for a whole day in order to receive support as you may need to do with other service providers.

24/7 Customer Support in VPS

In case you acquire a virtual private server from our company, you can use several different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, we have a couple of local phone numbers in the U.S.A., Great Britain and Australia plus a live chat service. If you are a current customer and you're looking for assistance with a technical issue that requires additional time to investigate or resolve, you are able to open a support ticket from your billing account or you can send an email and we will handle the problem and send you a response within one hour. The response time is warranted 24/7, including holidays and weekends, however for most problems it takes no more than 30 mins to receive support. Our support service covers the VPS plus all of the pre-installed software it features, so in case you'd like to have help with third-party applications, you can check the optional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Hosting

With a 1 hour maximum reply time guarantee, you will benefit from prompt support when you buy a dedicated server through our company. Our customer and tech support crews are online 24/7/365, so if you open a support ticket via your billing account or you send an email related to any issue with your server or the pre-installed software on it at any time of the day, you'll have an answer within the hour, even during holidays. Our ticketing system is the better option if the issue involved requires a longer period of time to be solved or in case it needs to be forwarded to our administrators, since it's a lot easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you are able to call us or talk to a live agent employing our chat service. If you add the Managed Services upgrade to your server plan, our admins can also assist you with third-party software set up as well as troubleshooting and similarly to the basic support, this service is available 24/7 too.