Integrated Ticketing System in Cloud Website Hosting
With a cloud website hosting from us, you’ll never need to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire online presence. You can swiftly access any support ticket whilst browsing your website files or modifying different settings. The ticketing system is being closely monitored 24-7 by our technical support staff representatives and the ticket response time is maximum sixty minutes, but it rarely takes more than twenty minutes to receive help. In contrast to some other hosting providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you want and request information in regards to any billing or technical problem. Besides, you can see a number of educational articles, which will help you resolve the commonest issues yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting services, was developed with one goal in mind – that you should be able to manage everything connected to your semi-dedicated server account from one place and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you have a query or confront a complication, you can contact our support team momentarily without the need to go through a completely different admin console. You can look through your website files or check different account settings while you send a new ticket or read the reply to an older one. If you have plenty of tickets and you want to track down a specific one, you can use the intelligent search box, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain a reply in less than 1 hour regardless of the nature of your query or problem.