A ticketing system is the most widespread communication channel that hosting providers offer to their clients. It’s usually part of the billing account and is the most efficient way to fix a problem that takes a certain amount of time to investigate or that has to be forwarded to an administrator. In this way, all comments supplied by either party will be stored in the same location in case someone else needs to work on the problem at hand and the information already exchanged in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, which means that you will have to sign in and out of at least two accounts to do some task or to reach the company’s customer support staff. If you wish to administer a couple of domains and each one of them is hosted in its own account, you’ll need to use even more accounts simultaneously. Additionally, it may take a substantial span of time for the hosting provider to answer your ticket requests.

Integrated Ticketing System in Cloud Website Hosting

With a cloud website hosting from us, you’ll never need to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire online presence. You can swiftly access any support ticket whilst browsing your website files or modifying different settings. The ticketing system is being closely monitored 24-7 by our technical support staff representatives and the ticket response time is maximum sixty minutes, but it rarely takes more than twenty minutes to receive help. In contrast to some other hosting providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you want and request information in regards to any billing or technical problem. Besides, you can see a number of educational articles, which will help you resolve the commonest issues yourself.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting services, was developed with one goal in mind – that you should be able to manage everything connected to your semi-dedicated server account from one place and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you have a query or confront a complication, you can contact our support team momentarily without the need to go through a completely different admin console. You can look through your website files or check different account settings while you send a new ticket or read the reply to an older one. If you have plenty of tickets and you want to track down a specific one, you can use the intelligent search box, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain a reply in less than 1 hour regardless of the nature of your query or problem.