A 60–Minute Response Time Guarantee
All your support requests will be attended to within maximum sixty minutes after the trouble ticket or email has been submitted. If your case requires further assistance from an administrator, we’ll forward the ticket or the e–mail to the person in charge and we will leave a comment to notify you that more time will be required for arriving at a solution. If you take advantage of the Administration Services package, all of the server management tasks included there will be carried out whenever you decide.
A First–Rate Customer Service
Our tech support staff will be at your disposal 24/7/365 should you require help with the Control Panel or with any of the applications that we pre–install for you on the dedicated server. Furthermore if you require help tackling all the everyday admin tasks on your dedicated hosting server, you can take a glimpse at the Administration Services package, which includes backup hard disk drive space, Operating System updates every week, troubleshooting and installation procedures, server monitoring and rebooting services, etcetera.
An Easy–to–Navigate Help Area
Each Linux dedicated hosting server comes with our free–of–cost Control Panel, which sports an extensive knowledgebase and a selection of educational video tutorials. Whenever you need assistance while working with the Control Panel, just push the Videos or Help buttons situated in the upper right corner.