Assistance Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Reply Guarantee

  • Our team of techs will try their best to answer to your service requests within up to 1 hour. If, however, the problem you have encountered needs help from our Administrators’ =Dept,= we’ll forward the ticket to the person in charge and will submit a reply to inform you.

  • Top quality support service

  • Professional Technical Support Service

  • We provide you with 7 days a week customer help and support via a turbo–fast ticketing platform built into your Control Panel. You could e–mail us at any time about any of the programs that come pre–configured on the virtual server, such as the desired OS, the server admin panel and our custom produced Control Panel.

  • Intuitive help center

  • A Descriptive Help Section

  • A thorough and frequently updated article base is included in our custom–built Control Panel. It includes quick tips on how to carry out all the regular website maintenance jobs. The Help zone includes descriptive how to articles and step by step video tutorials. You can open the Help section by pressing the Help or Video buttons in the upper right part of each Control Panel section.